Skip to main content

Terms of Use

Updated: May 9th, 2025

By registering on our website and by using our services, you agree to all of our following terms of service agreements. In the event you are not legally allowed to enter into contracts and/or service agreements, your parents and/or legal guardians must agree to these terms and must also enforce them. Failure to follow our terms of service will result in the termination of your account, and possible legal action will be taken depending on the severity of the situation. It is in your best interest to follow our guidelines for our website, and while using our service to avoid the termination of your Ticuto account. We also ask that if you are under the age of 16 you inform your parent/guardian of these terms and conditions before you agree to abide by them. If you have any concerns regarding our terms and conditions or if you need clarification on anything, please contact us.

Behavioral Standards

By using our services, you agree that you will not:

  1. Harass, threaten, stalk, or abuse any member of Ticuto, or discriminate based upon their race, gender, beliefs, or other characteristics or opinions.
  2. Use our service for advertising, chain letters, surveys, questionnaires, and spam.
  3. Advertise or sell any goods or services, including but not limited to any virtual items that can be obtained in Ticuto.
  4. Violate our code of conduct.
  5. Send inappropriate material that is likely to cause harm or offense, such as sexual acts, acts of violence, or material promoting discrimination.
  6. Break the law.
  7. Impersonate the identity of a staff member, or of any individual.
  8. Refuse to follow the rules or instruction of any Ticuto Staff member or someone of legal authority.
  9. Distribute files that contain harmful computer viruses, worms, corrupted files, trojans, or any similar programs that might cause harm or damage to an individual’s computer.
  10. Distribute any copyrighted material.
  11. Spread any individual’s personal information or details.
  12. Attempt to gain unauthorized access to any Ticuto systems.
  13. Attempt to obtain any personal information from any individual of Ticut.
  14. Access any accounts other than your own as well as share an account with other players
  15. Use 3rd party applications with Ticuto.
  16. Post tutorials (video/audio/text-based) on how to exploit the game in any way.
  17. Share any inappropriate images or links within Ticuto that are offensive, contain nudity, malicious, pornographic, or illegal, or do that does not fall within the PG category.
  18. Avoid our profanity filter and/or use profanity/vulgar language within the game or while on the website.

Account Security

The security of your Ticuto accounts and password is your own personal responsibility. In order to keep this information safe you must not share it with anyone. If you have any suspicion that your details have become available to another person, it is your responsibility to contact us so that we may take the appropriate precautions in protecting your account from being harmed.

All accounts are personal and are to be used only by the creator of the account. Shared accounts are not permitted in Ticuto. Any accounts found to be shared will be permanently banned from accessing our services without any notification or refund.

Registration Age

To use any of the services we offer at Ticuto, you must be at least 13 years of age or older. Our game is not intended for the use of any individual under the age of 13 and we reserve the right to ban any user thought to be under our minimum age requirement.

Your Account

By registering an account with Ticuto, you agree that all information provided is accurate, complete, and up to date. It is your responsibility to notify us of any changes to your account information.

If you forget or lose access to your password, you may use the password recovery tools we provide. Ticuto reserves the right to ban or delete any account usernames that are deemed inappropriate.

Ticuto may temporarily suspend, permanently ban, or delete any account at our sole discretion, with or without notice, for any reason, including but not limited to violations of our Terms of Use. No refunds will be provided for accounts that are suspended or terminated.

Email Verifications

All accounts on Ticuto must verify their email address to protect the integrity of Ticuto. Unverified accounts are subject to termination after a period of six months. In the event the user never receives a verification email, the user must contact Ticuto via the Help Tool and/or emailing [email protected] to manually verify his or her email address. If the end user never verifies his or her email, but also has made a purchase, no refunds will be given.

Inactive Accounts

Ticuto reserves the right to delete user accounts that have been inactive for a continuous period of six (6) months or longer. This includes removal of the account and all associated items, gold, and game progress. Inactive accounts are periodically deleted to help maintain the performance, speed, and quality of our service.

If you intend to return but expect to be away for an extended period, we recommend logging in at least once every six months to maintain your account’s active status.

Commercial Use

Ticuto is intended only for the use of individuals for entertainment purposes. Commercial use of our service is not allowed without prior permission from the Ticuto team.

Website Content

This agreement (“Agreement” or “Terms of Use”) between you and Ticuto. Ticuto sets forth the terms and conditions which apply to the use by you of www.ticuto.com (however accessed and/or used, whether via personal computers, mobile devices or otherwise) and other interactive features or downloads (e.g., widgets) that are accessible on or downloadable through, or related to, www.ticuto.com and owned or operated by Ticuto or and any other product or service offered by Ticuto for use, subscription or sale (collectively, “Services”). Subject to the terms and conditions below, and your acceptance of them, Ticuto agrees to grant, and you agree to take, a non-exclusive, non-transferable, single computer license to use and display the Services and related software (excluding source and object code) for your personal (or household) non-commercial use by any machine( s ) of which you are the primary user (“Limited License”). Without limiting the forgoing, you agree not to use the contents of Services for any other use or purpose. You further agree that you will not, and will not attempt to, copy or distribute the content of the Services to any other person unless specifically permitted by Ticuto or otherwise violate the single computer, non-commercial display and use Limited License granted hereunder. Ticuto reserves the right to modify the license granted in this section and the restrictions described in these Terms of Use in writing on the Site, including, without limitation, by charging fees therefor and/or making certain features available through the Site that may invite you to use the Site Materials in a manner not described in these Terms of Use. Ticuto may add, change, discontinue, remove or suspend any of the Site Materials (defined below) at any time, without notice and without liability. The Site is intended for an audience that is at a minimum thirteen (13) years of age; some content may be deemed inappropriate by some parents for teenage audiences. Parental guidance is recommended.

If you do not understand and accept these Terms of Use, do not use the Services. Your use and/or continued use of the Services shall be deemed to constitute your acceptance of these Terms of Use and all of Ticuto’s rules and restrictions related to the Services, as they may change from time to time.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy at https://ticuto.com/privacy for details on how we collect, use, and share your personal data. By using our Services, you consent to our collection and use of your information as described therein.

Intellectual Property

All content, trademarks, logos, and other intellectual property displayed on Ticuto (the “Services”) are owned by Ticuto or its licensors. Subject to your compliance with these Terms, Ticuto grants you a limited, non-exclusive, non-transferable license to access and use the Services for your personal, non-commercial use only. You may not copy, modify, distribute, sell, or lease any part of our Services or content without our prior written consent.

User-Generated Content

When you post or submit any content (including chat messages, artwork, screenshots, or other materials) on or through the Services, you grant Ticuto a worldwide, perpetual, irrevocable, royalty-free, transferable, sublicensable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content for any purpose. You represent and warrant that you own or control all rights in and to your content and have the right to grant the above license.

Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, TICUTO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Limitation of Liability

IN NO EVENT SHALL TICUTO, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES WHATSOEVER, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TICUTO’S AGGREGATE LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO TICUTO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Indemnification

You agree to defend, indemnify, and hold harmless Ticuto and its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your use of the Services; (b) your breach of these Terms; or (c) your user-generated content.

DMCA Notice

If you believe any content hosted on our Services infringes your copyright, you may submit a written notice to our designated agent containing the information required by the Digital Millennium Copyright Act (DMCA). Our DMCA agent can be reached at:
Email: [email protected]

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved exclusively in either:

  • the Superior Court of California for Shasta County (sitting in Redding), or
  • the United States District Court for the Eastern District of California (sitting in Redding),

and you consent to the personal jurisdiction of each such court.

Severability and Waiver

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. No failure or delay by Ticuto in exercising any right under these Terms will operate as a waiver of that right.

Contact Information

For legal notices (other than DMCA), general inquiries, or to request assistance, please contact us at:
Email: [email protected]

Disputes With Others

You are solely responsible for your interaction with others that you come in contact with through the Site. However, we reserve the right, but have no obligation, to monitor and/or manage disputes between you and other users of the Site. If you have a dispute with other users, you release Ticuto and all staff from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such dispute.

Additions and Changes

You agree to review these Terms of Use on at least a weekly basis to be aware of Changes (as defined herein).

Ticuto has the right, at any time, to:

  1. add, change or discontinue the Site or Services, or any aspect or feature of the Site or Services, including, but not limited to, content, financial terms, availability and equipment needed for access or use
  2. impose, change or modify its terms and conditions applicable to your use of the Services, or any part thereof
  3. to impose, change or modify the terms and conditions of these Terms of Use (“Changes”). Such Changes shall be effective immediately upon notice by posting the Changes on Ticuto’s Services or by any other method of notice Ticuto deems appropriate. Any use of the Services by you after notice of the Changes, constitutes acceptance by you of such Changes.

Code of Conduct

  1. Do not harass, threaten, stalk, abuse, or discriminate against any member of Ticuto.
  2. Do not take part in or distribute inappropriate material such as sexual acts, or acts of violence.
  3. Do not steal or scam user’s items, gold, passwords or accounts.
  4. Do not advertise or sell any goods or services, including virtual items/accounts obtained in Ticuto.
  5. Keep your personal details a secret and don’t try to gain personal information from other users.

Bug Abuse

Any bugs or errors which you find in our service should immediately be reported to Ticuto through our Player Support system. You agree not to use any bugs and/or exploits for any reason. Any exploitation, hacking, and/or attempt to purposefully cause damage to our server will result in a permanent ban from our services and/or network.

Purchases

All purchases are final and no refunds will be given under any circumstances. In the event that a transaction is reversed and/or cancelled, the user who redeemed the purchase will be permanently banned. In the event of a security breach, Ticuto and its staff cannot be held liable for any damages, including, but not limited to stolen gold, stolen virtual goods, etc.

Referral Program Terms & Conditions

Referrals cannot be from the same household or IP address. The referred player must verify their email and spend a minimum of one hour in-game to qualify for the reward. We reserve the right to invalidate any referral we deem as fraudulent and remove any fraudulently rewarded gold.

Definitions

Personal Information is defined as information that can be used to uniquely identify, contact, or locate a single person or can be used with other sources to uniquely identify a single individual. It includes, but is not limited to: Home Address, Phone Number, Social Security Number, NIS or NHS number, Credit Card numbers, Drivers License number, birthdate, vehicle identification numbers, etc. [wiki].

Legal

These Terms of Service are governed by the laws of the state of California in the United States.

BY USING OUR WEBSITE AND SERVICES, YOU AGREE THAT YOU HAVE READ, AGREE, AND UNDERSTAND ALL CONDITIONS ON THIS PAGE.

Cancellation & Refund Policy

Digital Goods & In-Game Purchases

All purchases of in-game currency (Gold, Shards) and virtual items are final and non-refundable once delivered. Since these are intangible digital goods, we do not offer cancellations or refunds unless required by law or due to an error on our part (e.g., duplicate charges, undelivered items due to technical issues).

VIP Subscription Cancellation

Players may cancel their VIP subscription at any time. When canceled, the subscription remains active until the end of the current billing period, and no further charges will be made. Partial refunds or prorated credits are not provided for mid-cycle cancellations.

Fraud & Abuse

We reserve the right to refund and permanently ban any user found violating our Terms of Service, engaging in fraudulent purchases, or abusing our refund system.

How to Request a Refund (If Eligible)

If you experience billing issues or unauthorized charges, you may contact our support team within 14 days of the transaction for review.

VIP Subscription Packages

Ticuto offers five VIP subscription packages available for purchase via Stripe:

  1. 1-Month Subscription (Recurring) – Billed monthly until canceled.
  2. 3-Month Subscription (Recurring) – Billed every 3 months until canceled.
  3. 12-Month Subscription (Recurring) – Billed annually until canceled.
  4. Lifetime VIP – A one-time purchase that grants lifetime VIP access for as long as both the user and Ticuto remain active. Lifetime members receive special monthly gifts on the anniversary of their purchase.
  5. Gift 1-Month VIP – A voucher that can be redeemed by a friend or family member for one month of VIP access. These gift vouchers cannot be redeemed on accounts with an active subscription but may be stacked for future use.

By purchasing a subscription, you agree to the following:

  • All subscriptions (except the gift and lifetime packages) are automatically renewing and will charge the provided payment method at the beginning of each billing cycle.
  • You may cancel your subscription at any time through your account dashboard. Your benefits will continue until the end of the current billing cycle.
  • Gift VIP vouchers are non-refundable, non-transferable (once redeemed), and must be used on accounts without an active subscription.
  • VIP perks and features are only available while a valid subscription is active or a Lifetime plan has been purchased. Once a subscription ends, VIP features will be disabled. However, any items or gifts already received through the VIP program will remain in the player’s inventory.
  • Lifetime VIP status is non-transferable and non-refundable after delivery.
  • Ticuto reserves the right to modify, discontinue, or update VIP features, benefits, and packages at any time without prior notice.
  • Any abuse of the VIP system, including attempts to exploit subscription mechanics or features, may result in the loss of VIP status and/or account suspension.